February 24, 2011 by Richard Kaplan
A new survey from SupportIndustry.com reveals that mobile devices and social media are forcing a major paradigm shift in the customer support industry.* Why most support operations will adopt a mobile support strategy in 2011
* Directions for social media support
* The future of web chat as a support channel
To learn more about the speaker, Rich Gallagher, click here.
To be amused by more mash-up illustrations by Mike Licht, visit here.
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|How Support Behaviors Are Changing for Mobile and Social Media Environments (PDF)|
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|Customer Service: A Keystone of Your Corporate Revenue Strategy (PDF)